Privacy Policy

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

Your privacy matters to me. This policy explains what personal information I collect,
how I use it and how I protect it — in plain English.

This policy applies to all services offered by Jade Bay (ABN: 62 834 308 042) trading
as Anna Baylis Mind Body Coach, including the Oasis membership community, this website
and any direct coaching or personal training services.

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
1. WHO I AM
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

Anna Baylis
Mind Body Coach
ABN: 62 834 308 042
Trading as: Anna Baylis Mind Body Coach
Email: info@annabaylis.com.au
Website: annabaylis.com.au
Location: Melbourne, Victoria, Australia

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
2. WHAT INFORMATION I COLLECT
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

I collect personal information only when you provide it to me directly. This may include:

— Your name and email address when you join my waitlist, subscribe to my newsletter or
make an enquiry
— Your name, email address and payment details when you purchase a membership or service
— Information you share inside the Oasis community, including posts, messages and
responses to prompts
— Information you share during 1-1 coaching sessions, including personal history and goals
— Technical information such as your IP address and device type when you visit my
website — collected automatically via standard web analytics tools

I do not collect sensitive information such as health records, financial details beyond
what is required for payment processing, or any information about minors.

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
3. HOW I USE YOUR INFORMATION
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

I use your personal information only for the purposes for which it was collected:

— To manage your Oasis membership and deliver content and services
— To communicate with you about your membership, upcoming sessions and Oasis
updates
— To send you newsletters and marketing communications — only if you have opted in
and always with the option to unsubscribe
— To process payments securely via Stripe
— To improve my services and understand how members engage with Oasis content
— To comply with legal obligations

I will never sell your personal information to third parties.

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
4. WHO I SHARE YOUR INFORMATION WITH

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

I share your personal information only with trusted third party service providers necessary
to deliver my services.
These include:

— Heartbeat — the platform that hosts the Oasis community
— Stripe — secure payment processing
— MailerLite — email marketing and newsletters
— Google — analytics and document storage

Each of these providers has their own privacy policy and is required to handle your data
securely and in accordance with applicable law. I do not share your information with any
other third parties without your consent, except where required by law.

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
5. HOW I STORE AND PROTECT YOUR INFORMATION
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

Your personal information is stored securely on the platforms listed above. I take reasonable
steps to protect your information from misuse, loss, unauthorised access, modification or disclosure.

Payment information is processed exclusively through Stripe and is never stored directly
by me. Stripe is PCI DSS compliant and uses industry-standard encryption.

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
6. HOW LONG I KEEP YOUR INFORMATION
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

I retain your personal information for as long as necessary to deliver services to you and to
comply with legal obligations. When your information is no longer required it will be securely
deleted or de-identified.

If you cancel your Oasis membership, your community profile and posts will remain on the
platform unless you request deletion.

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
7. YOUR RIGHTS
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

Under the Australian Privacy Act 1988 you have the right to:

— Access the personal information I hold about you
— Request correction of any inaccurate or incomplete information
— Request deletion of your personal information, subject to legal obligations
— Withdraw consent to receive marketing communications at any time by unsubscribing
from emails or contacting me directly
— Make a complaint if you believe your privacy has been breached

To exercise any of these rights please contact me at info@annabaylis.com.au. I will
respond within a reasonable time and in accordance with applicable law.

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
8. COOKIES AND WEBSITE ANALYTICS
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

My website uses cookies and standard analytics tools to understand how visitors use the site.
This information is collected anonymously and is not linked to your personal identity. You
can disable cookies in your browser settings at any time.

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
9. COMPLAINTS
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

If you have a concern about how I have handled your personal information, please contact
me first at info@annabaylis.com.au and I will do my best to resolve it promptly.

If you are not satisfied with my response you have the right to lodge a complaint with
the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
10. CHANGES TO THIS POLICY
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

I may update this Privacy Policy from time to time. Any changes will be posted on this page
with an updated date.
Continued use of my services following notification of changes constitutes acceptance
of the updated policy.

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
CONTACT
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

For any privacy related questions or requests please contact:

Anna Baylis
Mind Body Coach
info@annabaylis.com.au
annabaylis.com.au
Melbourne, Victoria, Australia